Navigating CPGRAMS: A guide to lodging grievances

GOVERNMENT OF INDIA GRIEVANCE PORTAL

pgportal.gov.in

CPGRAMS Complaint Guide

🐾 Protect Animals & 🌳 Defend The Environment

👉 pgportal.gov.in

👤

Create Account

✍️
SIGN UP

➔

📝
FILL DETAILS
Name, Mobile, Email

➔

📲
VERIFY OTP
(Security Layer)

📋

Select Correct Category

Faster resolution depends on sending the complaint to the correct Ministry.

🐾 Cruelty: DAHD / SAWB

🐘 Wildlife: Forest Dept / MoEFCC

🌳 Tree Cutting: Forest / MoEFCC

Rivers/Water: CPCB / SPCB

🏭 Air / Industrial: CPCB / SPCB

NGT / Climate: MoEFCC / NGT

✏️

Write Strong Complaint

📍 Exact Location: Clear Address, Landmarks, Pin Code.
⏰ Date & Time: When did it happen precisely?
📝 Description: Facts only. Max 2000 chars (Safe under 1800).
📎 Evidence List: Mention what Photos/Videos you are attaching.
⚖️ Legal Violations: Quote Acts (PCA, WPA, Environment, BNS).
✊ Demand Specific Action: FIR, Penalty, Inspection.

📁

Evidence Vault

📄
PDF Creation ONLY
Max 4 MB / File

Capture Apps: Adobe Scan or MS Lens.

Compressor: ilovepdf.com

Example Naming: Animal_Cruelty_City_12Feb.pdf

🚀

Step 5: Submit & Track

Click submit to create your official Registration Number.

SUBMIT➜ GET REG. NO. ➜TRACK STATUS

Use this number on pgportal.gov.in to check updates.

📞

Step 6: Authorities Call

Stay Calm & Factual.

🔸 Demand: Action Taken Report (ATR)
🔸 Ask for: Resolution Timeline
🔸 Crucial: NEVER withdraw under pressure!

Pro Tips

🔸 File simultaneously: CPGRAMS, Police, Helplines

🔸 Social Media Tagging: Ministry & PMO with Reg. No.

🔸 Follow-up Every 7-10 Days until Resolved

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